Guest Code of Conduct
We are pleased to make RusTeak Living and Villa Colibrí at Hacienda Pinilla available for visitors to share and enjoy all that Guanacaste, Costa Rica has to offer. Please bear in mind that properties are located in a residential community and in a neighborhood with many permanent residents. To ensure the quality of our property and the peace and quiet of our neighborhood, all occupants must adhere to the guest code of conduct and our rental terms and conditions. Please contact or message us in advance of booking to make sure your requirements and our policies are compatible with your group and intended use. We thank you in advance for your understanding.
- Identification and use: The names and ages of all occupants and proposed use of the property must be provided. A government-issued identification and the credit card used at booking must be presented at check-in prior to check-in.
- Maximum Occupancy: Guests shall not exceed the number of adults and children published on the property listing. Additional daytime guests are limited to a maximum of 4 and must depart prior to 10:00 PM. House parties and/or gatherings are strictly prohibited and will result in immediate eviction with no refunds.
- Events: For specific events to take place at the property they need to be reported before reserving the area. Events will take place with the guests renting the premises and visitors that have been notified to the management. Events could not exceed the silence hours of 10:00 p.m.
- Noise: Guests must keep the volume of voices and music to a reasonable level and bring conversations indoors after 10:00 p.m. and close windows and doors to keep any noise inside.
- Trash: All other garbage items should be bagged, tied closed, and placed only in the trash or recycle bin. Please contact us if the bins are full.
- Parking: Do not exceed the designated amount of parking provided on the property. Do not block neighboring driveways or use others parking spots, and maintain access for emergency vehicles at all times.
Rental Terms and Conditions
Please do not proceed with a booking if you are not comfortable with these policies.
1. RESPONSIBLE PARTY:
“Guest” is an adult at least 21 years of age and will be occupying the property during the entire reserved period unless other arrangements are approved in writing by Agency. Guest and occupants’ government issued I.D. must be presented upon request. Guest assumes responsibility for the actions of all occupants and visitors to RusTeak Living or Hacienda Pinilla. No keys or entry code will be issued to anyone who is not an adult.
2. CANCELLATION:
Should Guest wish to cancel their reservation, the notice of cancellation must be in writing and Guest is responsible to verify receipt and confirmation in writing from Agency.
- Rates are non-refundable.
- For notice received fifteen (30) days or fewer prior to check-in date, Guest will be liable for 100% of the contracted amount less tax, cleaning fees and Vacation Rental Damage Protection. Insurance is non-refundable.
There are no refunds for early departures, delayed arrivals, construction activity, inclement weather, or reduction in the number of nights reserved for any reason. Trip cancellation insurance is highly recommended. If the Home becomes unavailable or unsuitable for rent for any reason whatsoever, including but not limited to, casualty loss, construction, noise, physical deterioration, or loss of utility services, the Agency’s liability will be limited to the return of all monies paid on account at the time of cancellation by the Agency. In the event Agency cancels the reservation; Agency will attempt to substitute the Home with a like-kind. All monies received will be refunded to Guest within 7 business days of confirmation of notice of cancellation.
3. TERMINATION:
Agency or its agent has the right to inspect and photograph the condition of the premises without prior notice at any time to enforce the terms of this agreement. Should Guest or any occupants violate the terms of this Agreement, Guest shall waive all rights to due process for failure to vacate the premises upon termination. Guest is notified that all individuals occupying the Home will be subject to immediate eviction procedures under State law. Agency or its agent may enter the premises and remove Guest, the members of Guest’s party, and their belongings. Noise disturbances or use of the property for any unlawful purpose including, but not limited to the possession, serving, or consumption of alcoholic beverages by persons less than 21 years of age, house parties or keg parties, beer pong, or use of common areas in a manner contrary to the provisions of this agreement, or the rules of the homeowner’s association, are prohibited.
4. RENTS AND PAYMENT TERMS:
50% of the total amount is due for reservations received more than 60 days prior to the arrival date. 100% of the balance is due 60 days or less from the arrival date. Accepted forms of payment are major credit cards, wire transfer, or international transfers. Any wire or international transfers fee will be added to total. Guest agrees to provide Agency with a valid credit card to be used for any non-payments or damages. Should Guest fail to make the final payment in full by the due date, Agency may in its sole discretion deem the reservation null and void or charge the final payment to Guests credit card. Guest assumes all liability and will be financially liable for any disputed or chargeback amounts by said party. Rates are subject to change and no refunds are given in the event advertised rental rates are reduced. If a discrepancy arises between information or rates quoted verbally, on the website, email or otherwise, the rate on the reservation will prevail. In the event incorrect information or rates are quoted due to a typographical or other error, Agency shall have the right to refuse, cancel or limit any reservations listed incorrectly.
5. SECURITY DEPOSIT:
Agency will collect at reservation a security deposit, either in cash or through a credit card pre-authorization deposit if available. If during the dates of occupancy, Guest causes any damage to real or personal property of the premises as a result of inadvertent acts, and the total cost of damage is not covered by a Security Deposit, Guest is liable for any additional charges. Guest must notify Agency of any damages prior to check out. If a Security Deposit is imposed, it must be paid to Agency upon demand, or Guest will not be allowed to enter or remain in the property. The Security Deposit may also be withheld or surrendered should Guest violate any terms of the agreement, including noise disturbances. The Security Deposit less any deductions will be returned at departure or within 14 days of the departure date, depending on condition of property upon Guest departure. If damaged real or personal property is deemed by Agency to be intentional or because of negligence, charges will be deducted from the Security Deposit or charged to Guest. Should Agency be unable to recover costs of repairs or replacements from the Security Deposit or credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification. The amount of the security deposit is specified in the rules per property.
6. RESERVATION TRANSFERS:
Should Guest need to transfer the reservation to a substitute Guest, substitute Guest must be approved by Agency and agree to all current terms and conditions. A $150 transfer processing fee shall be applied to the reservation.
7. CHECK-IN:
Check-in time is 4:00 PM. Early check-in is allowed only with prior written approval. Keys or entry code will be provided once all fees and charges have been collected. If for some reason, the property is not ready for check-in you will be notified. Please do not attempt to check-in or visit the property prior to notification that the property has been cleared for check-in. Please notify Agency upon arrival so we may ensure the property is to your satisfaction.
8. CHECK OUT:
Check out time is 10:00 AM. There is no holding over. PRIOR APPROVAL IS REQUIRED from Agency for late check-out. Cleaning and maintenance are pre-scheduled, so adhering to the Check-Out Time is very important. A fee will be charged for time past the required check out time and Guest will be liable for any additional damages incurred.
9. CHECK OUT / CLEANING PROCEDURES:
Each Home will be inspected, sanitized, and cleaned prior to your arrival and after your departure. Guest should leave the Home in the same general condition at Check-In meaning:
a) Rubbish and discards removed or placed in the garbage.
b) Cooking and other food dirt cleaned up and stored in cabinets.
c) Put back any furniture or items that have been moved (inside and outside the home).
d) Garage remote(s) on the kitchen counter. All other remote controls left in plain sight.
e) Turn-off lights, heater/air conditioner, fans, appliances, etc.
f) Make sure all doors and windows are closed and locked.
g) If the property is equipped with a lockbox, please return keys to the lockbox after locking up.
The cleaning fee is for a standard cleaning only. If the home was left in a state that additional cleaning is required, fees will be charged to Guests credit card on file or to the security deposit. A $25 per item fee will be charged for each missing key and $75 for each garage door opener and remote control that is not left at the Home upon check-out (where applicable).
10. OCCUPANCY:
Guest understands and agrees that Home shall be occupied by no more than the number of individuals (including children and infants) indicated on the website listing, and day/evening guests are limited to 4 persons. A minimum charge per day per person may be imposed for excess occupancy. All-day/evening guests must vacate the premises by 10:00 p.m. Should Guest wish to entertain or have more than 4 guests; Guest must obtain pre-approval by Agency in writing.
11. AMENITIES:
The property is fully furnished, and includes ready-made beds, 1 set of bath towels per guest, and an equipped kitchen. Furnishings and amenities are not new and may exhibit signs of wear and tear. Amenities and furnishings are subject to change and may or may not be the exact same as represented due to replacement, substitution, or other reasons. Agency provides a starter kit of soaps, dish detergent, laundry soap, shampoo, toilet paper, paper towels, and other dispensable items. Since a limited supply is provided, Guest should plan to shop to replenish these items if necessary. Agency assumes no responsibility for the quality or contents of any food products left on the premises and Guests use and/or consumption of the same is not recommended and shall be at Guest`s own risk(s). Towels (except beach towels) and linens are not to be taken from the property.
12. TELEPHONE, CABLE AND INTERNET:
Landline phones are not available. Cell phones signal is available at the property. Some areas in the property may have poor cell phone coverage. Please consult with Agency if you are concerned with cell phone signal strength. High speed internet is available at the property as well as local tv cable.
13. DISTURBANCES:
Guest and their guests shall behave in a civilized manner and shall be good neighbors, respecting the rights of the surrounding neighbors, and shall not create noise or disturbances that interfere with the quiet enjoyment of their property. Outdoor noise or noise carrying outside from inside the home should be kept to a minimum regardless of the hour and in compliance with the local Noise Ordinance.
14. GUEST`S NOTIFICATION RESPONSIBILITIES:
Guest must notify Agency upon arrival to the property. Upon arrival, Guest shall examine the property, all furniture, furnishings, appliances, fixtures and appearance of the property, and shall report any deficiencies upon discovery. Guest also agrees to immediately notify Agency of any occurrences that may cause damage to the property and to take any necessary measures to mitigate damage. Otherwise Guest may be responsible for damages for failure to do so. Guest acknowledges that unless Agency is notified on the day of check-in of any damage or cleaning concerns, Guest will be liable. All damages, breakage, lost or missing items during the occupancy will be Guest`s responsibility and must be reported to Agency prior to departure.
15. MULTIPLE HOME RENTALS:
Should Guest or acquaintance of Guest rent another room in proximity to the property room, no items shall be moved from room to room. Because of wear and tear, plumbing, and noise considerations, no more than 4 guests from either property should occupy the other.
16. GARBAGE:
Guest shall place all food scraps in the garbage and not sinks. All waste generated during the rental period must be disposed of in a lawful manner in trash bags and in the receptacles provided. Guest is cautioned not to leave trash outside for long periods of time because it attracts pests. Contact Agency for any hauling needed or concerns.
17. SUBLEASING:
Guest shall not sublet the property.
18. SMOKING:
No smoking is allowed on the premises. If smoking does occur on the premises, Guest may be evicted and is financially responsible for all damage caused by the smoking including, but not limited to, stains, burns and the cost of odor remediation and removal and replacement of damaged property.
19. PETS:
Pets are welcomed in the properties with an additional fee and shall be reported when booking the property. If an unauthorized pet is found on the premises or pet has made damages to property, Guest may and/or pet may be evicted and Guest is responsible to remedy any and all pet damages and the cost of remediation, including pet allergen remediation, flea remediation and reimbursement to Agency.
20. TRANSIENT OCCUPANCY:
Guest expressly acknowledges and agrees that this Agreement is for transient occupancy of the Home and that Guest does not intend to make the property a residence or household.
21. OWNERS PROPERTY:
Guest agrees not to access the owner`s storage area, even if unlocked, which contains the owner’s personal property and may contain cleaning supplies and chemicals that could be hazardous to children and adults.
22. FIRE EXTINGUISHER:
The property is equipped with a minimum of one (1) fire extinguisher. It is the duty of the Guest to locate fire extinguisher, notify all other occupants of the location, and inform management immediately should the fire extinguisher be missing, or be less or become less than fully charged.
23. SMOKE DETECTORS/ CARBON MONOXIDE DETECTOR:
The Home may have smoke detectors and a carbon monoxide detector installed and they are believed to function properly at the time of rental. Guest will notify management without delay if detectors are missing, uninstalled, “chirps” or have a low battery condition.
24. PARKING:
Guest has authorization to park in premises. Please make sure car is locked and no valuables are left unlocked. Agency or owner are not responsible for lost items.
25. SECURITY:
Guest shall see to their own and to the property security by locking doors, windows, garage doors, etc. when it’s prudent to do so and always when the home is unoccupied.
26. NEW LOCKS OR ALTERATIONS:
Guest shall not make or permit to be made any alterations to the Premises or change or add any lock without the prior consent of Agency.
27. LOST ITEMS:
Agency shall bear no responsibility for lost, stolen or abandoned items. Every reasonable effort will be made to contact the Guest for return. Agency shall not be held liable for the condition of said items. Any items not claimed for longer than 30 days may be donated or sold.
28. TV/CABLE/INTERNET/SATELLITE:
Services are provided as a convenience only and are not integral to this agreement. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences in regard to service.
29. AIR CONDITIONING / HEATING:
Some rentals are equipped with air conditioning. Guest agrees that Air conditioning shall not be set below 72 degrees. Doors and windows shall be closed when either heat or air conditioning is in operation. A/C should not be left on when guest is not in the property.
30. POOL AND SPA:
If Pool and Spa are at the property, please observe the warnings. Guest understands that the area surrounding the pool and spa may not be fenced or secure. Guest also understands and agrees to be responsible and liable and will pay Agency upon request for any damages that occur to the pool and spa and related systems because of tampering, misuse, and/or negligence.
31. SYSTEM(S) / FURNISHING / AMENITY FAILURES:
In the event, the rental Home sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, water heater, ventilating, pool, hot tub or other system or structural systems, furnishings or amenities, Agency will make every reasonable effort to repair or replace the failed system or equipment, and in such event, Guest agrees to permit Agency or its service provider to have reasonable access to the Home to inspect and make such repairs. Neither the homeowner nor the Agency shall be liable to Guest for damages, and no refunds will be given for such failures.
32. NOISE AND NOISE TRANSMISSION:
Guest is aware that Home is in a populated area and it is, therefore, subject to noise from nearby residences/businesses/traffic and or construction. If Home has common walls, ceilings, or floors, noise will likely travel between and cause disturbance to Guest from other residences.
33. OTHER OCCURRENCES:
Agency does not accept liability for any loss or damage caused by but not limited to the following: weather conditions, natural disasters, pests, construction disturbances, pandemics, acts of God, or other reasons beyond its control. There shall be no refunds of rents because of shortened stays, ruined expectations, or departures due to work and family emergencies, illness, unavailability of any or all parts of the Home, or any other reasons. It is highly recommended that Guest purchases travel insurance.
34. WAIVER OF LIABILITY:
Related to whirlpool, pool, decks, railings, creek, etc. herein referred to as Special Features. If so equipped, it is the Guest’s responsibility to practice and explain safety precautions to other occupants. Guest understands that there are special risks involved for anyone, particularly children who are not carefully supervised, person(s) intoxicated, on any kind of drugs or medication, with health risks, or if pregnant. Guest agrees to explain the risks of the presence and use of Special Features to all occupants at the Home. Guest agrees to instruct all guests on-premises to not access any off-limit, or unsafe sections of the property including roof-tops. Swimming pools and spa may not be fenced. Even if so, special care should be taken. Guest agrees to assume all responsibility to make all occupants aware of risks and for the consequences of those risks and to be fully and solely responsible for any accidents that may occur. Guest agrees to waive any claim whatsoever against the homeowner or Agency for accidents or claims.
35. RESERVATIONS ARE NOT FULLY GUARANTEED:
If for any reason, the Home is not available or becomes unavailable or uninhabitable for the reservation dates, every effort will be made to locate substitute accommodations. If the substituted Home rents for more for the same period, or remaining period respectively, Guest will have the option to pay any additional charges or cancel the reservation within 72 hours of notification of Guest by Agency. However, if the substituted Home rents for less for the same period, the difference will be refunded to Guest. In any event, the sole remedy for any perceived damages, liability, or inconvenience is a full refund of the rental amount upon Guest cancellation. It is highly recommended that Guest considers the purchase of travel insurance.
36. AGENCY:
It is mutually understood and agreed that Agency is acting as Agent only for the homeowner and has no liability to either party for the performance of any terms or covenant of this agreement. Furthermore, Guest understands Agency is being compensated in this transaction by the homeowner and is contractually obligated to protect the interest of the same. Agency hereby discloses to Guest that should Guest elect to purchase travel insurance protection or damage insurance through Agency, Agency may be compensated by the provider(s) for cooperation in the transaction.
37. HOLD HARMLESS:
The Guest and all occupants shall hereby indemnify and hold harmless the Agency and the property owner against any and all claims of personal injury, property damage, or loss arising from the use of the premises regardless of the nature of the accident, injury or loss. Guests also expressly recognize that any insurance for property damage or loss which the Landlord may maintain on the property does not cover the personal property of Guests, and that Guests should purchase their own insurance if such coverage is desired.
38. ADDITIONAL TERMS AND CONDITIONS:
The undersigned, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Agency and Owner from any and all claims, demands, and causes of action by reason of any injury or whatever nature which may have occurred to the undersigned, or any of his/her occupants or guests as a result of, or in connection with the occupancy of the premises and agrees to hold Agency and Owner free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties, or liabilities of the parties to this agreement, their principals, agents, successors, or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.
39. WRITTEN EXCEPTIONS:
Any exceptions to the above-mentioned policies must be approved in writing by Agency in advance.
40. DISPUTES:
Guest agrees to pay all reasonable costs, attorney’s fees and expenses that shall be made or incurred by the Agency enforcing this agreement.
41. ONLINE APPROVAL
Facsimile signatures are deemed original signatures and approving online terms and conditions constitute approval of the terms and conditions.
42. CREDIT CARD AUTHORIZATION:
Guest agrees to provide Agency with a valid credit card for the duration of the reservation. Guest is providing the credit card as a guarantee. Guest certifies that he/she has read and agrees to abide by the terms of this agreement, and agrees to pay and authorize Agency to charge any rental amounts, taxes, security deposits, extra cleaning, missing property and any damages not covered under the Security Deposit Protection (Paragraph 3) and fines or charges pertaining to violations of the rental agreement. Guest understands that all credit card sales are final. Should Agency be unable to recover costs from the credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification.
45. ELECTRONIC CONSENT:
By checking the box and clicking on the “I AGREE” button, Guest is consenting to the use of an electronic signature in lieu of an original signature on paper. Guest has the right to request to sign a paper copy instead. By checking the I AGREE button, Guest waives that right. After consent, Guest may, upon written request to Agency, obtain a paper copy of the electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Guests agreement to use an electronic signature for any documents will continue until such time as Guest notifies Agency in writing that you Guest longer wishes to use an electronic signature. There is no penalty for Guest withdrawing this consent. Guest should always ensure that Agency has a current email address on file to contact Guest regarding any changes, if necessary.